Terms and conditions
The services are offered subject to our acceptance of your order or requests.
No order or booking is deemed accepted by us until the required payment has been processed.
We will email you to confirm the placement of your order or bookings and with details concerning your booking or purchase.
Cancellations must be initiated by e-mail contacting us at email@example.com, and will be also acknowledged by Barcelona4kids via e-mail. Cancellation notifications by phone will not be accepted.
Weather conditions: Tours are carried rain or shine. Bad weather is not a valid reason to cancel a tour.
If a major force leads to a change of the tour guide, no refund will be given since Barcelona4kids will provide a fully professional Licensed Official Guide and the tour wil continue to be done.
Barcelona4kids is not liable for reduced/cancelled itineraries due to circumstances beyond our control such as flight delays, ships unable to dock for whatever reason or unscheduled closures of tourist sites.
Special cases: Other major force cancellations might be discussed to reach an agreement. A verification of the reason why the tour was cancelled will be requested.
If we have already bought tickets for the any of the sites you may wish to visit, they will be lost and you’ll have to pay for them again if you still wish to visit the site.
Cancellations with less than 60 days before the tour: 50€ will be kept as cancellation fee, plus any applicable exclusions detailed below.
Cancellations with less than 30 days before the tour: 50% of the total cost of the cancelled services will be kept as cancellation fee, plus any applicable exclusions detailed below.
Cancellations with less than 48hrs before the tour or the client doesn’t show within 1 hour after the scheduled starting time, no refund will be given.
Refunds will be sent back to your credit card (if you paid online) or via Paypal (if you paid via Paypal), unless otherwise agreed with the client. The client will take care of any costs/commissions required for the refund transfer.
There are no refunds for wasted time when clients are late: tours must finish at the time that was planned upon booking.
We reserve the right to update any portion of our Website and Service, including these Terms and Conditions, at any time. We will post the most recent versions to the Website and list the effective dates on the pages of our Terms and Conditions.
Itinerary changes can be usually introduced by the client without any problem (except when they mean extending the tour time: in that case it will depend on our availability). Note that itinerary changes in daytrips might imply a change in the final fee. PLEASE NOTE that if we have already bought tickets for any sites in your tour, and you decided to skip it from your original itinerary, such tickets will be lost and no refund will be given.
We’ll stick to the agreed itinerary as much as possible, but we reserve the right to change the itinerary and timings depending on weather conditions and unpredictable events caused by traffic, demonstrations, works in progress..without any refund. It’s the client responsibility to follow the guide’s indications so that the tour can be completed on the scheduled time.
BOOKING OUR TOURS
You must be older than 18 years old to book a tour with us, and you must provide a real name and address for invoicing purposes.
Release and discharge Barcelona4Kids and Eva Cassi from and against any all liability arising from your participation in the tour. You agree that this release shall be legally binding upon you personally, all members of you family or group, and all minors traveling with you, you and their heirs, successors, assigns, and legal representatives, it being you attention to fully assume all the risks associated with this trip and release Barcelona4Kids and Eva Cassi from any and all liabilities to the maximum extent of the law.
Client is responsible for their own safety and their party’s. That includes crossing roads/streets, going up/down stairs or steps, wearing seatbelt inside vehicles… Barcelona4Kids is not liable for any injury, damage, loss or accident incurred during the tour.