Terms and conditions
The services are offered subject to our acceptance of your order or requests.
No order or booking is deemed accepted by us until the required payment has been processed.
We will email you to confirm the placement of your order or bookings and with details concerning your booking or purchase.
Cancellations must be initiated by e-mail contacting us at email@example.com, and will be also acknowledged by Barcelona4kids via e-mail. Cancellation notifications by phone will not be accepted.
Weather conditions: Tours are carried rain or shine. Bad weather is not a valid reason to cancel a tour.
If a major force leads to a change of the tour guide, no refund will be given since Barcelona4kids will provide a fully professional Licensed Official Guide and the tour wil continue to be done.
Barcelona4kids is not liable for reduced/cancelled itineraries due to circumstances beyond our control such as flight delays, ships unable to dock for whatever reason or unscheduled closures of tourist sites.
Special cases: Other major force cancellations might be discussed to reach an agreement. A verification of the reason why the tour was cancelled will be requested.
If we have already bought tickets for the any of the sites you may wish to visit, they will be lost and you’ll have to pay for them again if you still wish to visit the site.
Cancellations with less than 60 days before the tour: 50€ will be kept as cancellation fee, plus any applicable exclusions detailed below.
Cancellations with less than 30 days before the tour: 50% of the total cost of the cancelled services will be kept as cancellation fee, plus any applicable exclusions detailed below.
Cancellations with less than 48hrs before the tour or the client doesn’t show within 1 hour after the scheduled starting time, no refund will be given.
Refunds will be sent back to your credit card (if you paid online) or via Paypal (if you paid via Paypal), unless otherwise agreed with the client. The client will take care of any costs/commissions required for the refund transfer.
There are no refunds for wasted time when clients are late: tours must finish at the time that was planned upon booking.
We reserve the right to update any portion of our Website and Service, including these Terms and Conditions, at any time. We will post the most recent versions to the Website and list the effective dates on the pages of our Terms and Conditions.
Itinerary changes can be usually introduced by the client without any problem (except when they mean extending the tour time: in that case it will depend on our availability). Note that itinerary changes in daytrips might imply a change in the final fee. PLEASE NOTE that if we have already bought tickets for any sites in your tour, and you decided to skip it from your original itinerary, such tickets will be lost and no refund will be given.
We’ll stick to the agreed itinerary as much as possible, but we reserve the right to change the itinerary and timings depending on weather conditions and unpredictable events caused by traffic, demonstrations, works in progress..without any refund. It’s the client responsibility to follow the guide’s indications so that the tour can be completed on the scheduled time.
BOOKING OUR TOURS
You must be older than 18 years old to book a tour with us, and you must provide a real name and address for invoicing purposes.
Release and discharge Barcelona4Kids and Eva Cassi from and against any all liability arising from your participation in the tour. You agree that this release shall be legally binding upon you personally, all members of you family or group, and all minors traveling with you, you and their heirs, successors, assigns, and legal representatives, it being you attention to fully assume all the risks associated with this trip and release Barcelona4Kids and Eva Cassi from any and all liabilities to the maximum extent of the law.
Client is responsible for their own safety and their party’s. That includes crossing roads/streets, going up/down stairs or steps, wearing seatbelt inside vehicles… Barcelona4Kids is not liable for any injury, damage, loss or accident incurred during the tour.
Barcelona4Kids is a registered trade mark. All rights reserved.
personal information we collect through this website at https://www.barcelona4kids.com (the
“Site”), and how we collect and use that information.
The terms “we,” “us,” and “our” refers to Barcelona4kids. The terms “user,” “you,” and “your” refer
to site visitors, customers, and any other users of the site.
The term “personal information” is defined as information that you voluntarily provide to us that
personally identifies you and/or your contact information, such as your name, phone number, and
The term “Service” refers to all the services provided in this website, such as (bot not limited to),
private tours, digital products, consultancy sessions and newsletters.
Use of Barcelona4kids, including all materials presented here in and all online services provided by
visitors, customers, and all other users of the site. By using the Site or Service, you agree to this
We comply with the Spanish law of personal data protection and we guarantee that we respect the
obligations established by the Ley Orgánica 15/1999 of December 13, on Personal Data
Protection, the Real Decreto 1720/2007 of December 21 approving the Rules for Developing
Personal Data Protection, the Ley 34/2002 of July 11, on Information Society and Electronic
Commerce Services, the General Regulation of Data Protection (Eu) 2016/679 Of The European
Parliament And Of The EU Council of 27 April 2016, as well as any other law that might apply at
the moment. We strive to guarantee the correct use and treatment of the users’ personal data.
We comply with the safety levels established by the Ley Orgánica 15/1999 and other applicable
laws. However, we won’t be liable for any damage that third parties might cause to our software,
computer systems, email platforms or user files.
We implement a variety of security measures to maintain the safety of your personal information
when you place an order or enter, submit, or access your personal information. We offer the use of
a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer
(SSL) technology and then encrypted into our Payment gateway providers database only to be
accessible by those authorized with special access rights to such systems, and are required to
keep the information confidential. After a transaction, your private information (credit cards, social
security numbers, financials, etc.) will not be stored on our servers.
You acknowledge and agree that it is your responsibility to review this Site and this Policy
periodically and to be aware of any modifications. We will notify you of any changes to this privacy
policy by posting those changes on this page.
User enters a comment in our blog
When you willingly submit your personal and travel data by the means described above, you are
partially after having used it.
Users will only have access to their own data
You have the right to access your data and request a modification or cancellation or limitation, or
exercise your rights as described on the Article 5 of the LOPD, by contacting:
Eva Cassi Fondevilla
Carrer Alacant, 8
In exercising your right to data portability you’ll have the right to require your personal and travel
data to be transmitted to another provider. The exercise of the right shall not apply to processing
necessary for the performance of a task carried out in the public interest or in the exercise of
official authority and shall not adversely affect the rights and freedoms of others.
You have the right to present a complaint before a Control Authority.
Non providing the required personal and travel data may result in Barcelona4kids not being able to:
Communicate with you.
Organize a tour/s for you.
Send you relevant information to help you prepare your trip to Barcelona.
Create statistics for internal use that help us understand and improve our company and site
performance, in order to serve you and our users better.
We collect information willingly entered by you when you place an order / booking, use our online
booking system / shopping cart, subscribe to our newsletter / mailing lists, comment in our blog, fill
out a form or send us an email. By performing such actions you are consenting to our treatment of
your data, according to the Article 6 of the LOPD. You are also consenting to any required
international data transfer covered by the LOPD (when our providers are physically located outside
When ordering, sending a form or registering on our site, as appropriate, you may be asked to
enter personal and travel data such as: name, e-mail address, mailing address, phone number or
credit card information, as well as information related to the tours you wish to book with us
(including but not limited to: hotels, flight information, itineraries, dates, number of people traveling
Fields marked with a * are mandatory, and the action won’t take place unless they the required
data are provided.
You may, however, visit our site anonymously.
We assume that all received data have been submitted by either its owner or authorized
representative agent, and that they are accurate. It is the responsibility of the user to keep such
data updated. We decline any responsibility for issues related to the inaccuracy of submitted data if
relevant changes haven’t been communicated to us. If we detect that any data has been entered
by unauthorized third parties, or that they don’t belong to the designated user, we will apply the
necessary measures to correct it.
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any
other company for any reason whatsoever, without your consent, other than for the express
purpose of delivering the purchased product or service requested or to elaborate statistics for
internal use that allow us to improve our company’s performance.
Leads are those users who contact us via email or contact form but may not end up booking a tour
for whatever reason.
We might collect information about your inquiry for internal use and statistics that help us
understand better our online reputation and image and take steps to improve our performance.
We will maintain a communication with you about your inquiry for as long as it’s understood that
you are interested in our services. We might send you a couple of gentle reminders if
communication is lost, after which communication will be ceased.
You will not be added to our email list (unless you’ve separately subscribed to it).
tours with us:
We may also release your information when we believe release is appropriate to comply with the
law, enforce our site policies, or protect ours or others rights, property, or safety.
Your personal information will never be shared with, transferred, sold or traded to unrelated third
Please note that there is no technology available yet that can 100% guarantee that online
communications won’t be intercepted and used by third parties, with or without yours and our
consent. This is why you are are revealing your personal and travel data under your own
However, non-personally identifiable visitor information may be provided to other parties for
marketing, advertising, or other uses.
The Site may contain links to third party websites. Except as otherwise discussed in this Privacy
Policy, this document only addresses the use and disclosure of information we collect from you on
our Site. Other sites accessible through our site via links or otherwise have their own policies in
regard to privacy. We are not responsible for the privacy policies or practices of third parties.
By using / buying / booking our Services or browsing our Website, you authorize Barcelona4kids to
share your data with our trusted parties.
Paypal handles the payment card information on our behalf complying with PCI DSS. Client must
have a Paypal account to send the payment, therefore it is Paypal who is handling their credit card
and personal data, not us. Paypal shares with us only personal information relevant for our
invoicing and booking, but not any kind of credit card information.
We might share your email with TripAdvisor LLC (Newton, MA, USA) to use the Tripadvisor Review
Express service to send our tour clients an email and possibly a reminder after their tour is over,
asking them to write a review about their tour. The addresses remain stored in a TripAdvisor
server, for campaign tracking and proper filtering of future email campaign lists. Addresses are
stored separately and securely, and access is limited to specific people on the TripAdvisor team.
Tripadvisor doesn’t use those e-mail addresses for any other purpose, and no Tripadvisor
membership will be automatically created for Review Express recipients. More about their privacy
Tripadvisor does not adhere to the EU-US Safe Harbor List. This is why in compliance with the
LOPD we inform you that by booking a tour with us and accepting our Terms & Conditions, you are
giving Barcelona4kids unequivocal, explicit and expressed consent to share your e-mail with
By browsing our website you are implicitly accepting them. If you don’t wish to accept them, please
leave our website and delete any cookies that might have already been downloaded to your
browser. This Site does not respond to Do Not Track signals from your browser.
Instructions to enable, block and/or delete cookies for the most popular browsers:
Internet Explorer – Mozilla Firefox – Chrome – Opera – Safari
experience. Cookies are files that are installed on the users browser in order to track your activity
in a website and improve your experience. In compliance with the Real Decreto-ley 13/2012
Spanish law, we inform you that:
Some of the cookies we install are “technical cookies” that enable a correct navigation within
our website and/or allow us to provide a service required by you (i.e. bookings, payments, login…).
This includes “session cookies” that allow us to prevent robots from sending spam on the blog
comments and website forms.
Some other cookies are used for other uses (analytic purposes, storing navigation
preferences for an easier user experience, enabling social media interactions and more… see list
below). They do not track sensitive personal information.
This website and its legal representatives are not responsible of the content or the honesty of the
privacy policies of third part cookies.
Browsers are responsible for storing cookies: users must exercise their right to eliminate or
deactivate cookies. This website and its legal representatives can’t guarantee the correct
It might be necessary to install cookies so the browser remembers if the user accepted or denied
Google Analytics cookies are stored in servers located in the US and they agree not to share the
information with third parties, unless it is necessary for the correct performance of the system or if
they were forced by law. According to Google, they do not store the user’s IP address. Google Inc.
is a company that adheres to the Safe Harbor Arrangements ensuring that all transferred data will
receive a protection level complying with the EU law. You can check more information about that
here. For more information on Google cookie usage, check here.
This Agreement constitutes the entire agreement between you and barcelona4kids pertaining to
the Site and Service and supersedes all prior and contemporaneous agreements, representations,
and understandings between us. No waiver of any of the provisions of this Agreement by
Barcelona4kids shall be deemed, or shall constitute, a waiver of any other provision, whether or
not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless
executed in writing by Barcelona4kids.
This Legal Notice is according to the Article 10 of the 34/2012 Law of July 11 on Information
Society and Electronic Commerce Services:
Eva CAssi Fondevilla – trading as Barcelona4kids ®
Address: Carrer Alacant,8 08860 Castelldefels
Phone: 0034 610863390